Commercial Laser Solutions ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through commerciallasersolutions.com.au and in the course of our business, how we use it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We only collect information that's reasonably necessary to respond to you and to provide our services. This may include:
- Contact details: your name, phone number and email address when you fill in a quote form, call or email us.
- Job details: site address, descriptions and photos of the surface you'd like cleaned, and any other information you choose to send.
- Website usage data: if you accept analytics cookies, anonymised information such as pages visited, approximate location (city level), device and browser type, and how you arrived at the site.
- Technical data: our hosting provider automatically processes IP addresses and basic request logs to deliver the site securely and prevent abuse.
You can contact us anonymously or under a pseudonym for general questions, but we'll need your contact details to provide a quote or carry out work.
2. How we use your information
- To respond to your enquiry and prepare quotes;
- To schedule, carry out and invoice work;
- To communicate with you about a job you've requested;
- To understand how our website is used so we can improve it (only with your consent);
- To protect our website and forms from spam and misuse; and
- To meet our legal, tax and insurance obligations.
We don't sell or rent your personal information, and we won't add you to marketing lists without your consent.
3. Cookies and analytics
Our website uses a small amount of browser storage to remember your cookie choice. It does not set analytics or advertising cookies unless you click "Accept" on the cookie banner.
If you accept, we use Google Analytics 4 to measure visits and interactions (such as form submissions and click-to-call taps). Google Analytics sets cookies beginning with _ga. Google processes this data on our behalf; see Google's privacy policy. Advertising and personalisation features are disabled.
You can change your choice at any time using the link in the footer, or by clearing cookies in your browser. You can also opt out of Google Analytics across all websites with the Google Analytics opt-out browser add-on.
Our pages load fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google when a page loads.
4. Who we share information with
We only share personal information where it's needed to run our business, for example with:
- Netlify: hosts this website and processes the enquiry forms you submit;
- Google: analytics (with consent) and web fonts, as described above;
- Our email, accounting and business software providers;
- Professional advisers such as accountants, lawyers and insurers; and
- Government bodies or others where required or authorised by law.
Some of these providers store data outside Australia, including in the United States. Where that happens we take reasonable steps to make sure the provider handles your information consistently with the APPs.
5. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website is served only over encrypted HTTPS connections. We keep personal information only for as long as we need it for the purposes above or as required by law (for example, tax records), and then delete or de-identify it.
6. Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We'll respond within a reasonable time, usually 30 days. We may need to verify your identity first.
7. Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
8. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
9. Contact us
Commercial Laser Solutions
Unit 17/115 Woodpark Road, Smithfield NSW 2164
Phone: 02 9632 3914
Email: info@commerciallasersolutions.com.au